Got a question about your order? There's a good chance it's covered below. Can't find what you're looking for? Our support team is just an email away.
Customer Support
How fast do you respond?
We handle messages in the order they arrive and aim to get back to you within 24 hours.
What's the best way to reach you?
- Email us anytime at support@hapastyle.com
- Or use our contact form — including your full name and order number speeds things up
Shipping & Delivery
What areas do you deliver to?
At the moment, we only ship within the United States.
Which couriers handle delivery?
We partner with UPS, USPS, and Fed Ex to get your order to you quickly and reliably.
How long until my order ships?
Processing usually takes 1–3 business days. Our daily cutoff is 5:00 PM EST — orders placed after that begin processing the following business day.
How long is delivery once it ships?
After processing, transit typically takes 5–7 business days, depending on your location.
What's the total time from order to delivery?
Combining processing and transit, plan on 6–10 business days from the moment you order to when it arrives. You'll find the exact estimate in your confirmation email.
Can I update my shipping address after checkout?
Possibly, but you'll need to act quickly. Since processing begins within 1–3 business days, email us right away at support@hapastyle.com with your name and order number. Once an order has been processed or shipped, we can't guarantee we'll be able to change it.
What happens if something I ordered is out of stock?
We'll notify you by email. If the item hasn't returned to stock within two weeks, you'll receive an automatic refund — no need to reach out.
How can I track my package?
Visit our Track My Order page and enter your tracking number. Need a hand? Just ask.
My tracking number won't work — what should I do?
It can take 24–48 hours to activate. If it's still not working after that, contact us and we'll look into it.
Returns & Refunds
My order showed up damaged — now what?
We're sorry to hear that. Reach out with your name and order number, and we'll take care of it under our 30-day return policy.
How do I return something?
- Contact us first — email support@hapastyle.com with your name, order number, and the reason for the return.
- Fill out the return form we send you, and include it inside your package.
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Mail your return to:
20 Farmers Lane, Tidbury Green
Solihull
United Kingdom
B90 1UU
- Use tracked shipping — this is required.
- Send us the tracking number once it's on its way.
Please pack items securely, using the original packaging where possible. Note: returns arriving without a completed form or without tracking information will not be accepted.
What condition should the item be in?
To be eligible for a return, your item should be:
- In its original or near-original condition
- Free of significant wear, damage, or missing parts (unless the issue is on us)
Who's responsible for return shipping costs?
Customers cover return shipping in most cases — the exception is if your item arrived defective or damaged, in which case we'll send a free return label and cover the cost.
Do you charge a restocking fee?
No, we don't charge any restocking fees.
When can I expect my refund?
Once your return has arrived and been inspected, we'll email you to confirm approval. Your refund will then be issued to your original payment method within 10 business days.
Contact Us
Email: support@hapastyle.com
Support Hours:
Monday–Friday: 8:00 AM – 6:00 PM EST
We typically respond within 24 hours.
Our Business
ECOMMERCE TRADE VAULT LTD
20 Farmers Lane, Tidbury Green
Solihull
United Kingdom
B90 1UU
Company registration number: 13830438