Refund policy

By placing an order with Hapa Style, you're accepting the return and refund terms described on this page.

These terms apply to orders shipped within the United States.

Quick Reference

Time allowed to request a return	30 days after your order is delivered
Who pays return shipping	Customer, unless the item is defective or we sent the wrong product
How long refunds take	Within 7 business days of us receiving the returned item
How refunds are issued	Back to the card or account used at checkout
Exchanges available	Yes, while supplies last
Defective or damaged items	We replace or refund at no cost, including return shipping

How Long You Have to Return Something

Return requests must be submitted within 30 days of the delivery date shown on your tracking. We're not able to accept requests made after that window closes.

What Condition Items Need to Be In

To qualify for a return, the item should be:

Unused and in the condition it arrived in
Free of noticeable wear, damage, or missing parts (this doesn't apply if the issue is due to a mistake on our part)

We may decline returns for items that show clear signs of use, damage, or missing components.

Valid Reasons to Request a Return

We'll accept your return under the following circumstances:

Your item arrived damaged
You were sent the incorrect item
The fit or size doesn't work for you

Steps to Start a Return

Contact us first — email support@hapastyle.com with your name, order number, and why you'd like to return the item.
Fill out the return form we send you, and include it in the box when you ship the item back.
Mail your return to:

20 Farmers Lane, Tidbury Green
Solihull
United Kingdom
B90 1UU
Ship with tracking — untracked returns aren't accepted.
Share your tracking number with us once the package is on its way.

Please pack items carefully, using the original packaging if you still have it. Returns sent without a completed form or without tracking information will not be accepted.

Where You Can Return Items

All returns must go through the mail. We don't offer in-person drop-off, kiosk returns, or any other physical handoff option.

Who Covers Return Shipping

If it's our error (wrong or damaged item): Hapa Style pays for return shipping
If it's a change of mind or a size exchange: You're responsible for the shipping cost
No restocking fees, ever.

If Your Order Arrives Damaged or Wrong

Please check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, reach out right away so we can get it sorted quickly.

Exchanging an Item

Exchanges are available when:

The item is damaged or faulty
You received the wrong product
You need a different size

To request one: email us at support@hapastyle.com. The quickest route is usually to return your original item and place a new order once the return has been confirmed.